linkedin
Technical Leader (Sales, Aftermarket & Product Management) – UAE & KSA - based in UAE
SoftBank Robotics UK Ltd (EMEA HQ)
Dubai, UAE
Full Time
Lead
6 days ago
RoboticsAutomationIoTDigital TransformationTechnical SalesProduct Management
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
RoboticsAutomationIoT
About the Role
SoftBank Robotics seeks a Technical Leader to drive robotics and digital solutions expansion across UAE and KSA. This strategic role combines technical pre-sales, product management, customer deployments, and aftermarket support.
Key Skills for This Role
RoboticsAutomationIoTDigital TransformationTechnical SalesProduct Management
Responsibilities
- Act as the primary technical authority for SoftBank Robotics solutions across the UAE and KSA
- Support the sales organization through technical presentations, solution design, demonstrations, and customer workshops
- Develop and execute regional product introduction and market readiness plans
- Lead the deployment of robotics, automation, and digital transformation solutions across customer sites
- Manage Proof of Concept (PoC) projects from planning through execution and customer acceptance
- Lead root cause investigations for critical customer and product issues
- Establish and continuously improve regional support and aftermarket processes
- Define and monitor key performance indicators (KPIs) for deployments, customer success, service quality, and operational performance
Requirements
- 4–5 years of experience in technical leadership, technical sales, field engineering, product management, or customer success roles
- Proven experience in robotics, automation, industrial technology, IoT, digital transformation, or related industries
- Demonstrated ability to assess technical issues quickly and implement practical, customer focused solutions
- Experience managing customer facing technical projects from concept through deployment and support
- Strong commercial awareness with the ability to balance customer requirements and business objectives
- Experience working in fast paced, growth oriented environments
- Technical degree in Engineering, Robotics, Computer Science, Electronics, or a related discipline preferred
- Experience working within the UAE and/or Saudi Arabia is highly desirable
- Willingness to travel extensively across the UAE, Saudi Arabia, and the wider region
Full Job Posting
About SoftBank Robotics
- SoftBank Robotics is a global leader in robotics and automation solutions, helping organizations transform operations through intelligent technologies.
- We deliver innovative solutions across Facilities Management, Cleaning, Logistics, Healthcare, Retail, Hospitality, and Food & Beverage sectors.
- Our portfolio combines advanced robotics, IoT technologies, AI driven analytics, and digital transformation platforms.
About SBX
- SBX is SoftBank Robotics’ next generation digital transformation platform that integrates robotics, IoT sensors, AI powered analytics, and intelligent workflow automation.
- The platform enables data driven and outcome based operations, real time performance visibility, dynamic task allocation, predictive analytics, and more.
The Opportunity
- SoftBank Robotics is seeking a highly motivated and experienced Technical Leader to support expansion across UAE and Saudi Arabia.
- This is a strategic and hands on leadership role requiring technical expertise, customer engagement, product management, and operational execution.
Key Responsibilities Technical Leadership & Customer Success
- Act as the primary technical authority for SoftBank Robotics solutions across the UAE and KSA.
- Partner with regional leadership to align technology deployment strategies with customer objectives.
- Support the sales organization through technical presentations, solution design, demonstrations, and customer workshops.
- Build trusted relationships with customers, partners, and key stakeholders.
Key Responsibilities Product Management & Market Development
- Develop and execute regional product introduction and market readiness plans.
- Collaborate with global product, engineering, and support teams for successful product launches.
- Provide structured market feedback to influence product development and roadmap priorities.
- Identify market opportunities and emerging customer requirements to drive business growth.
Key Responsibilities Innovation, Deployment & Project Delivery
- Lead the deployment of robotics, automation, and digital transformation solutions across customer sites.
- Manage Proof of Concept (PoC) projects from planning through execution and customer acceptance.
- Conduct technical qualification and validation activities for new products prior to commercial launch.
- Ensure successful transition from pilot deployments to scaled customer rollouts.
Key Responsibilities Aftermarket & Technical Support Excellence
- Lead root cause investigations for critical customer and product issues.
- Coordinate with global engineering, product management, and support teams to resolve complex technical challenges.
- Establish and continuously improve regional support and aftermarket processes.
- Drive customer satisfaction through proactive issue management and service excellence.
Key Responsibilities Performance Management & Reporting
- Define and monitor key performance indicators (KPIs) for deployments, customer success, service quality, and operational performance.
- Deliver regular business and technical performance reports to regional and global leadership.
- Identify opportunities for continuous improvement and operational efficiency.
- Ensure projects are delivered on time, within scope, and aligned with business objectives.
Qualifications & Experience Required Experience
- 4–5 years of experience in technical leadership, technical sales, field engineering, product management, or customer success roles.
- Proven experience in robotics, automation, industrial technology, IoT, digital transformation, or related industries.
- Demonstrated ability to assess technical issues quickly and implement practical, customer focused solutions.
- Experience managing customer facing technical projects from concept through deployment and support.
- Strong commercial awareness with the ability to balance customer requirements and business objectives.
- Experience working in fast paced, growth oriented environments.
Qualifications & Experience Technical & Professional Skills
- Strong understanding of robotics, automation systems, software platforms, and connected technologies.
- Excellent analytical and problem solving capabilities.
- Ability to communicate complex technical concepts clearly to both technical and non technical audiences.
- Strong presentation, stakeholder management, and negotiation skills.
- Proven ability to work effectively across cross functional and multicultural teams.
- Technical degree in Engineering, Robotics, Computer Science, Electronics, or a related discipline preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career