Technical Lead Manager

Your responsibilities

• Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.
• Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions.
• Write code alongside your team — review PRs, prototype new agent capabilities, and debug production issues.
• Partner with Product, CX, and Ops to identify where AI agents can replace or augment manual workflows, then ship it.
• Establish success metrics for agent performance and use data to prioritize the roadmap.
• Design reliable agent architectures — orchestration, tool use, guardrails, fallback handling — that work at production scale.
• Lead and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work.
• Drive observability and reliability across the AI agent stack, leveraging tools like Langfuse.

About you

Our benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.
• Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
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