Technical Instructor and Hardware Systems.

Conduct instructor lead technical training (in-house or out of town)

Conduct technical field training

Attend all Technical Instructor courses and complete assigned web-based training

Complete all course evaluation no later than one week after the course completion

Provide feedback to the Technical Education Department on course curriculum errors

Make certain classrooms are prepared prior to commencement of courses

Co-ordinate out of town classes with local service manager

Provide feedback to Service Managers if technicians are in need of training

Inspect training machines after each course to ensure proper function before storing

Track all activities in SharePoint

Follow-up on all assigned Remedy tickets daily

Supply technical information to the field when requested

Provide on-site service assistance with technicians on escalations and submit Dealer/Branch Visitation Checklist to SharePoint site

Provide Field Modification Program support

Respond to emails and telephone messages within 4 hours

Perform research & development

Ensure customer satisfaction

Keep abreast of all technical literature posted on “mykonicaminolta” support site, at all times