indeed
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, CAN
Full Time
Mid
Hybrid
1 weeks ago
Inside SalesJiraCRMSAP Sales CloudTechnical SalesSolution Architecture
Free
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Inside SalesJiraCRM
About the Role
Nanometrics seeks a Technical Inside Sales Specialist to bridge sales, solutions, and operations. You will own the sales support ticketing system, resolve technical inquiries, and support renewals and project delivery.
Key Skills for This Role
Inside SalesJiraCRMSAP Sales CloudTechnical SalesSolution Architecture
Responsibilities
- Act as the primary owner of the sales support Jira service desk, triaging, tracking, and managing internal and external technical sales requests
- Answer standard technical inquiries regarding solutions, hardware configurations, and data delivery workflows
- Identify and escalate complex technical, operational, or deployment issues to wider Operations and Solutions engineering teams
- Act as a trusted advisor to sales managers to support conversations with prospective buyers
- Partner closely with client side geophysical teams to ensure seamless day to day operations and hardware deployments
- Partner with Sales and Operations on larger enterprise accounts, handle initial groundwork, and coordinate smooth hand offs for on site visits
- Deeply master product catalog, hardware specifications, and solution architectures to build internal documentation
- Develop a deep understanding of pricing models to help standardize and optimize pricing worksheets
- Synthesize frontline feedback to recommend hardware or solution improvements to Solutions Engineer or Product Management
- Complete initial email outreach to incoming technical leads
- Support Sales Managers globally to manage pipeline for renewals and hardware add ons using CRM (SAP Sales Cloud)
- Collaborate with account executives and technical leads to draft, format, and review technical responses for RFPs and RFIs
Requirements
- Bachelor's degree or equivalent combination of education and industry experience (Geosciences, engineering or related technology background preferred)
- At least 3 years of previous inside sales experience, preferably in a related field such as geosciences, engineering, scientific instrumentation, or related technologies
- Previous experience supporting field Sales Managers
- Experience working with a CRM platform and ticketing systems (Jira)
Full Job Posting
About Nanometrics
- With 40 years of seismic technology and industry application experience, we are a global, award winning company providing monitoring solutions and equipment for studying artificial and natural seismicity.
About the Role
- We are looking for a highly organized, technically minded Inside Sales Specialist to support our sales team.
- This role will serve as the critical bridge between our sales, solutions, and operations team.
- You will own our frontline sales support ticketing ecosystem (Jira), resolving standard technical inquiries directly while strategically routing complex requests.
Responsibilities
- Act as the primary owner of the sales support Jira service desk, triaging, tracking, and managing internal and external technical sales requests.
- Answer standard technical inquiries regarding our solutions, hardware configurations, and data delivery workflows.
- Identify and escalate complex technical, operational, or deployment issues to the wider Operations and Solutions engineering teams.
- Act as a trusted advisor to sales managers to support conversations with prospective buyers.
- Partner closely with client side geophysical teams to ensure seamless day to day operations and hardware deployments.
- Partner with Sales and Operations on larger enterprise accounts, handle the initial groundwork, and coordinate smooth hand offs for on site visits.
- Deeply master our product catalog, hardware specifications, and solution architectures to build internal documentation.
- Develop a deep understanding of our pricing models to help standardize and optimize pricing worksheets.
- Synthesize frontline feedback to recommend hardware or solution improvements to the Solutions Engineer or Product Management.
- Complete initial email outreach to incoming technical leads.
- Support Sales Managers globally to manage the pipeline for renewals and hardware add ons using our CRM (SAP Sales Cloud).
- Collaborate with account executives and technical leads to draft, format, and review technical responses for RFPs and RFIs.
Requirements
- Bachelor’s degree or equivalent combination of education and industry experience (Geosciences, engineering or related technology background preferred).
- At least 3 years of previous inside sales experience, preferably in a related field such as the geosciences, engineering, scientific instrumentation, or related technologies.
- Previous experience supporting field Sales Managers.
- Experience working with a CRM platform and ticketing systems (Jira).
Why Nanometrics?
- Global Leader: Join a Canada's Best Managed Companies Platinum Club winner.
- Work that Matters: Be part of a company committed to sustainable growth while making a global impact.
- Flexible Hybrid Work: Benefit from a flexible hybrid model (3 days in office minimum: Tuesday, Wednesday, Thursday).
- Generous Time Off: Start with a minimum of 3 weeks vacation, plus paid sick days and a company wide holiday shutdown.
- Day One Benefits Coverage: Company paid Health & Dental Benefits start from day one.
- Wellness Support: Utilize a Health Spending & Wellness Account.
- Financial Future: Benefit from an RRSP contribution matching program, a new TFSA option, and a company wide corporate bonus program.
- Collaborate with the Best: Work and learn alongside high performing teams.
- Grow your career with us: We invest in your development through ongoing learning opportunities, including unlimited access to Udemy Business.
- Passionate & Fun Team: Enjoy a passionate team culture with regular social activities.
Salary Information
- The expected salary range for this position is CAD 65,000 to CAD 80,000, plus a corporate discretionary bonus.
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