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Technical Implementation Manager II - FedRAMP
Knox Systems
Arlington, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 100000-140000 yearly / year
Discovered 1 weeks ago
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The Role
As a Technical Implementation Manager at Knox, you will play a critical role in onboarding and operationalizing customers into Knox’s FedRAMP-authorized Federal cloud environment. This role is purpose-built for professionals with deep experience guiding customers through compliance-driven deployments, particularly within FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC–backed operational environments. You will lead customers through the full onboarding lifecycle—from kickoff through production go-live—ensuring their environments meet FedRAMP security, operational, and reliability requirements. Acting as the central point of coordination, you will align customer technical teams with Knox’s SRE, Security Operations, Compliance, and Engineering teams, driving clarity across controls, runbooks, access models, monitoring, incident response, and steady-state operations.
Key Responsibilities
- ● Own the end-to-end customer onboarding lifecycle for Federal customers, from professional services kickoff through production go-live and transition to steady-state operations.
- ● Lead FedRAMP-aligned onboarding engagements, ensuring customer environments meet security, compliance, monitoring, incident response, and operational readiness requirements.
- ● Serve as the primary coordinator across Engineering, SRE, NOC, SOC, Security, and Compliance teams during customer onboarding.
- ● Drive onboarding meeting cadence with a clear, compliance-aware agenda—ensuring alignment, decision-making, and accountability.
- ● Manage detailed, multi-workstream project plans covering security controls, system integrations, access models, logging, monitoring, alerting, and incident response readiness.
- ● Proactively identify risks related to FedRAMP controls, operational gaps, or service readiness, escalating issues and driving mitigation plans.
- ● Act as a trusted technical and operational advisor to customers, helping them understand Knox’s Federal operating model, shared responsibility boundaries, and production expectations.
- ● Coordinate external stakeholders for technical deep dives, runbook reviews, security workflows, and go-live readiness assessments.
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