gem
Technical Implementation Manager (Copy)
Nutrislice
Remote, USA
Full-time
Mid · 3+ years experience
Remote
USD 55000-70000 yearly / year
Discovered 1 weeks ago
NutrisliceSalesforceChurnZero
Free
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NutrisliceSalesforceChurnZero
Key Skills for This Role
NutrisliceSalesforceChurnZero
Full Job Posting
- Own the end-to-end onboarding experience for new accounts across the Nutrislice platform — menus, digital signage, and ordering
- Lead kickoff calls, configuration, training, and go-live for assigned accounts
- Build and maintain repeatable onboarding processes, templates, and documentation that create a consistent, high-quality experience at scale
- Troubleshoot configuration and product issues during implementation and escalate appropriately
- Support the broader CS team by providing check-ins, renewal assistance, or product guidance for accounts as needed
- Advocate for customers internally — surfacing onboarding friction, product gaps, and feedback to Product, Support, and CS Leadership
- Troubleshoot configuration and product issues during implementation.
- Maintain deep, current knowledge of the full Nutrislice platform and translate that expertise into solutions that meet each customer’s operational needs.
- 3+ years of experience in software implementation, technical onboarding, or a similar hands-on role at a SaaS company.
- Demonstrated ability to manage complex implementations with multiple workstreams, stakeholders, and sites running simultaneously.
- Excellent communication skills with the ability to work with both executive stakeholders and site-level operators.
- Self-driven with the ability to prioritize and execute in a fast-paced, fully remote environment.
- Experience building or improving implementation processes and documentation.
- Familiarity with food service operations, K-12, higher education, or corporate dining is a strong plus.
- Experience with Salesforce, ChurnZero, or similar CRM/CS tools is a plus.
- Salary range of $55,000-$70,000
- Unlimited PTO
- Fully remote work
- 401k with match
- Medical, dental, and vision insurance coverage
- No visa sponsorship available.
- Reference and background checks required before the start date.
- Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.
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