Technical Implementation Lead

Commit to the continuous improvement of implementation practices by reviewing system performance, user feedback, and team inputs

Ensure thorough documentation of every system upgrade, outlining processes, challenges, solutions, and outcomes

Lead and mentor the team of Implementation Analysts, ensuring they are well-equipped to manage release processes

Collaborate closely with other department leads to ensure integrated and cohesive system upgrades

Share insights and gather feedback from teams to continually refine the implementation process

Regularly update business stakeholders on upcoming upgrades, potential system downtimes, and expected improvements

Translate technical jargon into understandable terms for non-technical audiences

Develop and maintain strong relationships with business units, ensuring system upgrades align with their operational needs

Strong technical acumen with an ability to foresee and troubleshoot potential issues

Proficiency in English; French proficiency would be beneficial

Proven project management skills, with an ability to handle multiple projects concurrently

Detail-oriented with a focus on quality and user experience

Self-driven with a passion for technological innovation

Exceptional communication and team leadership skills

We believe in building a diverse and inclusive culture and positive employee experience.

We are One Team, more than just ourselves.

We are customer first, we understand, and help solve our customers’ problems.

We Test & Learn, we are empowered to learn and grow, unafraid of change.

We choose to care, we are committed to doing the right thing, the right way.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.

5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.