Technical Helpdesk Support Engineer

Required:

Bachelor's degree in computer science, Information Technology, Electronics, or a related field

Minimum 3 years of experience in IT Helpdesk, Technical Support, Desktop Support, or End User Computing (EUC)

Strong troubleshooting skills across desktop, laptop, and workplace technologies

Hands-on experience supporting Windows operating systems and MacOS environments

Experience supporting Microsoft technologies including Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory

Knowledge of computer systems, mobile devices (iOS), peripherals, and endpoint technologies

Experience using IT Service Management (ITSM) and helpdesk tools such as ServiceNow, Remedy, or similar platforms

Familiarity with remote support tools and virtual desktop environments

Strong analytical, problem-solving, and customer service skills

Excellent verbal and written communication skills

Ability to manage multiple priorities in a fast-paced support environment

Strong stakeholder management and user engagement skills

Preferred:

Experience supporting Virtual Desktop Infrastructure (VDI/VDM) environments

Microsoft certifications such as Modern Desktop Administrator Associate, Microsoft 365 Fundamentals, or equivalent certifications

Apple/MacOS certifications or related technical certifications

Experience supporting enterprise collaboration and conferencing solutions

Knowledge of ITIL processes and service management best practices

Be part of a team that values diversity, inclusion, and collaboration

Work in a modern and employee-focused environment with a strong commitment to workplace experience

Access ongoing learning and professional development opportunities

Ability to safely and successfully perform the essential job functions

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.