Technical Customer Support Specialist - Work from Home Opportunity

Our Work Culture

About the job

Responsibilities

• Provide first level customer service/ technical solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations .
• Ensure requests are handled appropriately by coordinating with various functions within the company
• Schedule service calls and follow up with customers/clients
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome

Qualifications

• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
• Minimum high school degree. A degree or certification in technology is a plus .
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Must be at least 18 years old
• Excellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language)
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired .
• Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec.
• Technical Knowledge and Expertise
• iOS, Smartphone, Tablet, PC or Mac experience
• Professional and/or personal technical troubleshooting experience
• Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
• Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
• Learning Aptitude
• Thrives in a team environment: able to seek and provide expertise , challenge productively and help others succeed
• Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
• Stays curious and inquisitive in the pursuit of professional excellence
• Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
• Resilience
• Able to self-manage and work independently in a fast-paced and highly demanding environment
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed
• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
• Self-awareness to identify , address and manage navigating through challenges associated with the role
• Remains focused and poised despite criticism and setbacks
• Eager to receive feedback, embraces coaching and demonstrates changes as a result

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Paid training
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary
• Positive and supportive environment

Compensation

• $19.50/hr

Schedule

• We are looking for candidates with open availability.
• Program hours of operation - Monday to Sunday ( 24 hours ) . You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. At least one day of the w eekend availability is mandatory.

L o cation

Job Application Accommodation

• If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.