Technical Customer Support Specialist - German-speaking

You speak German and English fluently

You're based in Switzerland and able to work hybrid from our St Gallen office - 2 days a week.

You have experience in a technical, customer-facing support role, within a SaaS company, and are comfortable owning issues end to end.

You have real technical aptitude — you're comfortable with concepts like SSO/SAML, DNS and custom domains, APIs, and web

technologies, and you enjoy learning the next layer.

You've worked in a modern support tooling environment (Intercom or similar) and are excited to work alongside AI and automation, not threatened by it.

You have a genuine instinct for customer experience — you care about how customers feel, not just whether the ticket closed.

You think in systems and solve problems at the root, and you document as you go.

You're a clear, confident communicator with both customers and internal technical teams.

High customer satisfaction across your interactions.

Technical setups completed on time, against customer go-live deadlines.

Growing self-service and AI deflection driven by the knowledge and feedback you contribute.

We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.

- Thrive with the tools and support to shape your future at Frontify.

- Be part of a product that connects brands and people with a human touch.

- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.

- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.

We’re committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please let your Talent Partner know when scheduling. Any information shared will be treated confidentially.

If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.

We understand that every candidate's experience is different. If you're interested in this role but don't tick all the boxes, we still encourage you to apply.

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. We're committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, join us and help shape the future of branding.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.

We use third-party artificial intelligence (AI) tools to record and transcribe interviews and to help our team review candidate profiles. These tools don’t replace human judgment, and all evaluations and final hiring decisions are made by our recruitment team. Please see our Privacy Notice for more information about how we process your data and how to exercise your privacy rights.