Technical Customer Success Engineer

Bachelor's degree in Computer Science, Software Engineering, or a related field

Strong understanding of software development lifecycles, version control (especially Git), and modern development workflows

Deep familiarity with GitHub (pull requests, branching strategies, CI/CD pipelines, GitHub Apps) — Macroscope requires GitHub Cloud and operates by analyzing PRs, commits, and code changes through its GitHub integration

Experience using agentic coding tools and their associated workflows

Working knowledge of how codebases are structured and how code review processes work, including concepts like abstract syntax trees (ASTs) and static analysis

Familiarity with project management and issue-tracking tools like Linear and Jira

Deep understanding of how LLMs work at a conceptual level, including prompt engineering and AI-assisted code analysis

Ability to speak credibly with both engineers and engineering leaders about topics like developer productivity, code quality, bug detection, and engineering allocation

Experience onboarding technical products at companies ranging from small startups to large enterprises with hundreds of engineers

Understanding of common engineering pain points

Understanding of the competitive landscape of AI-powered code review tools (e.g., CodeRabbit, Cursor BugBot, Graphite Diamond, Greptile)

You are extremely high agency. We are a small startup and we intend to keep an extremely flat organizational structure for as long as possible. Instead of relying on people managers, product managers and heavy processes, we rely on exceptionally talented individuals with high agency to be self-motivated towards contributing to our mission.

You want to work at an early stage start-up. The default state of any startup is failure. The only way to overcome the daunting odds of making a startup venture successful is for a densely packed group of insanely hard working and talented people to work together to building something useful to and loved by customers. If you're not willing to work extremely hard on something high risk, this startup isn't for you.

You act like an owner. You put immense care and craft into what you build because you take responsibility for all parts of the product. You don't walk past broken windows.

You care about what we're building. Life's too short to work on something you're not passionate about. We are a small group of ambitious people who want to build something insanely great that we want to use, and that we think every company will want to use. If our mission and product doesn't resonate with you, we understand and would encourage you to find something that does.