Technical Customer Engineer

Serve as a technical resource to CSMs on complex customer questions, technical risks, and platform needs.

Participate in customer-facing technical discussions when deeper product or integration expertise is required.

Help CSMs understand technical constraints, available solutions, and appropriate next steps without taking over commercial account ownership.

Support technically complex customer initiatives that require coordination across multiple Doppel teams.

Support customer integrations, including APIs, authentication, data flows, SSO, and other supported platform connections.

Build and troubleshoot customer-facing reports and data-delivery solutions, including reports based on alert metrics, platform activity, and technical analysis.

Assist with complex platform configuration and optimization.

Deliver defined technical projects within established Technical Services scope, escalating work that requires custom architecture or engineering.

Create reusable approaches for recurring integration, reporting, and configuration needs.

Turn recurring advanced investigations into troubleshooting guides, diagnostics, documentation, and playbooks for frontline Support.

Identify work that can be shifted from Customer Engineering to frontline Support through better tooling, documentation, or training.

Partner with Support and Enablement to improve technical knowledge and troubleshooting capability.

Identify opportunities for automation, self-service, or product improvements that reduce recurring manual work.

Share recurring customer friction and product gaps with Product and Engineering.

5+ years of experience in technical support, support engineering, customer engineering, solutions engineering, solutions architecture, technical account management, or a related technical post-sales role.

Strong troubleshooting and root-cause analysis skills across complex SaaS environments.

Experience working directly with enterprise customers and communicating technical concepts clearly to both technical and non-technical stakeholders.

Hands-on experience with APIs, integrations, authentication, data workflows, reporting, or similar technical customer requirements.

Ability to investigate ambiguous problems, establish the facts, and determine the appropriate technical owner.

Experience escalating reproducible product issues to Engineering with clear evidence, expected-versus-actual behavior, and reproduction steps.

Ability to manage multiple customer technical requests and prioritize effectively in a fast-moving environment.

Strong written documentation skills and a habit of turning one-off solutions into reusable knowledge.

Meaningful equity so you share in Doppel’s success.

A remote-first culture with flexibility built in.

Flexible PTO, comprehensive health benefits, parental leave, and more.

A high-growth environment where your work will have immediate impact and visibility.

The opportunity to help define and scale a critical technical customer function.