Technical Coordinator – Technical Department (Retail Automation Products)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Manage the end-to-end service workflow for retail automation products from device intake through repair, manufacturer coordination, billing, and final delivery.
Act as the central contact between technical staff, customers, resellers, sales, accounts, and logistics.
Key Skills for This Role
Full Job Posting
Job Purpose
Manage the end-to-end service workflow for retail automation products from device intake through repair, manufacturer coordination, billing, and final delivery.
Act as the central contact between technical staff, customers, resellers, sales, accounts, and logistics.
Staff and Site Visit Coordination
- Coordinate technical staff activities and assign, manage, and schedule site visits.
- Liaise with customers and resellers to arrange visit timelines and requirements.
Service Intake and Repair
- Receive devices submitted to the service center for repair.
- Assign devices to engineers based on device type and specialization.
- Track repair status and identify devices requiring manufacturer service.
Manufacturer Coordination
- Track devices sent to the manufacturer’s service center.
- Provide status updates to end users, resellers, and sales personnel.
Quotation, Orders, and Payments
- Coordinate quotations for chargeable services and follow up for customer LPOs.
- Coordinate sales order creation after purchase order receipt.
- Coordinate payments to the manufacturer’s service center with the accounts team.
Logistics and Customer Communication
- Arrange delivery of serviced items and collection of faulty items from customer sites.
- Coordinate with logistics and service engineers for timely handling.
- Provide customers with job card status updates.
Inventory and Resource Monitoring
- Monitor spare parts stock and service engineers’ workloads.
- Monitor demo item stock and reconcile it with system records.
- Issue demo units and track them against agreed timelines.
Key Skills and Competencies
- Strong coordination and multitasking across technical, sales, accounts, and logistics functions.
- Good customer, reseller, and internal stakeholder communication skills.
- Familiarity with service or repair workflows and ticketing or job card systems.
- Basic understanding of retail automation devices such as POS systems, scanners, and printers is advantageous.
- Organization, attention to detail, and ability to track multiple open cases.
- Proficiency in MS Office, ERP, or service management software.
Qualifications
- Diploma or bachelor’s degree in a technical field, business administration, or a related field.
- Prior service center, technical support coordination, or after-sales service experience is preferred.
- Retail automation, POS, or IT hardware service experience is a plus.
Pay and Work Location
- Pay is AED 2,500 to AED 3,500 per month.
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Techsys Technology LLC
Housekeeping Staff (Female)
, UAE
The employer is seeking Housekeeping Staff to maintain clean, hygienic, and well-presented rooms, offices, common areas, and facilities. The role includes cleaning, sanitization, supply handling, maintenance reporting, a
Assistant Accountant
, UAE
The employer is seeking an Assistant Accountant to manage accounting transactions, reconciliations, financial reporting, tax preparation, and financial records. The role requires one to two years of experience, knowledge