zoho_recruit
Technical Content Writer
Priority
Chandigarh, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
ConfluenceNotionGitBookMadCap FlareGitMarkdown
Free
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ConfluenceNotionGitBookMadCap FlareGitMarkdown
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Requirements
- 5–10 years of experience in technical writing, preferably in a SaaS, software, or technology environment
- Demonstrated experience documenting software platforms and third-party/API integrations
- Experience creating SOPs, playbooks, or process documentation, ideally for account management or customer-facing teams
- Strong writing, editing, and proofreading skills with excellent attention to detail; fluency in English required
- Ability to translate complex technical concepts into clear, user-friendly content
- Familiarity with documentation tools (e.g., Confluence, Notion, GitBook, MadCap Flare, or similar)
- Basic understanding of APIs, webhooks, and system integrations
- Comfort working cross-functionally with engineering, product, and customer-facing teams — including collaboration across time zones with global teams
- Strong organizational skills and the ability to manage multiple documentation projects simultaneously
- Bachelor's degree in English, Communications, Computer Science, Engineering, or a related field (or equivalent practical experience)
- Familiarity with Property Technology (PropTech), RUBS (Ratio Utility Billing System), or utility billing processes
- Experience with version control systems (e.g., Git) for documentation workflows
- Familiarity with Markdown, HTML, or static site generators
- Prior experience supporting a Technical Account Management (TAM) or Customer Success team
- Experience with documentation analytics or feedback tools to measure content effectiveness
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
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