Technical Consultant/Architect - Identity Access Management (IAM), OAuth 2.0, API Gateway Support, Python/Java, L2/L3 Support

• The BYX Platform provides shared identity, API management, event framework and portal capabilities for enterprise applications and implementation teams.
• We are seeking an astute Platform Application & Integration Support Engineer with a strong technical foundation and hands-on experience supporting identity, APIs, event-driven integrations and browser-based applications in production.

Our current technical environment:

• Identity and Access: SSO, OAuth 2.0/OpenID Connect, M2M authentication, access and refresh tokens, API keys, service identities, RBAC, roles, entitlements and realm-based configuration.
• API Management: Gravitee/APIM concepts, REST APIs, JSON, API products and subscriptions, gateway routing, policies, rate limits, CORS, HTTP status codes, DNS and TLS.
• Event Framework: Kafka topics, partitions, producers, consumers, broker connectivity, message delivery and EFS API integrations.
• Portal and Diagnostics: Micro-frontend concepts, browser developer tools, HAR and console analysis, client-side routing, caching, feature flags and downstream API integration.
• Operations: Jira, Elastic/Kibana, Linux, SQL, Git, CI/CD diagnostics and scripting using Bash, Python or PowerShell.

What you’ll do:

• Review and act on incidents, service requests and access requests logged by implementation teams and platform users.
• Own L2/L3 production issues from initial triage through diagnosis, remediation, validation, communication and closure.
• Troubleshoot SSO, OAuth/OIDC, token, session, M2M identity, service-account and credential-related failures.
• Investigate RBAC, roles, permissions, entitlements, realm configuration, application subscriptions and access-propagation issues.
• Diagnose API gateway routing, backend connectivity, API policies, rate limits, CORS and HTTP 401/403/404/429/5xx responses.
• Use request and response evidence, timestamps and correlation IDs to separate Portal, gateway, downstream service and infrastructure failures.
• Troubleshoot Kafka topic provisioning, partition configuration, producer/consumer delivery, Ack/Nack behavior, authentication and broker connectivity.
• Investigate Event Framework onboarding, EFS API synchronization, security-domain configuration and environment-specific issues.
• Diagnose Portal login, navigation, routing, cache, feature-flag and micro-frontend issues using browser developer tools, HAR files and console logs.