Technical Client Service Manager

Aduro Advisors is looking for bright and talented individuals to join our team working to support top-tier clients in the Venture Capital & Private Equity space. The Technical Client Service Manager will oversee the "source of truth" of the Client Service Resource Library for the organization, ensuring our internal systems reflect our high standards. You will play a vital role in the evolution of our tech stack by managing the human element of key system implementations.

We’re not your typical fund administrators. We’re modern, innovative, and backed by deep industry experience, allowing our clients to focus on investing while we handle the details. We pride ourselves on providing our clients with thoughtful and adaptable service while leveraging best-in-class technology.

We thrive in a people-first culture where each team member can impact the success of the business. We do this by investing heavily in training and development programs, providing ample opportunities for growth, and focusing on fostering a culture of collaboration and community.

Curate & Optimize Content: Architect, review, and refine technical documentation and process workflows. You will ensure all materials are not only technically accurate but also designed for maximum clarity and team retention.

Lead Live Technical Training (Virtual & In-Person): Serve as a subject matter expert by facilitating engaging, virtual and live training sessions that translate complex concepts into actionable workflows and keep the Aduro apprised of the latest and greatest across client service systems like FundPanel, Xero, Dynamo Accounting, etc.

LMS Architecture: Produce high-quality, recorded modules for the Learning Management System, building a scalable library of "on-demand" expertise.

Feedback Loop Integration: Strategically coordinate and document annual audit and tax feedback from internal teams, turning post-mortem insights into future training opportunities.