Technical Client Operations Manager

Own end-to-end operational performance across the UK B2B, B2G, and leased site client portfolio, acting as an escalation point for complex or high-value client issues.

Independently manage senior client and partner relationships, representing JustPark's operational capability with credibility and confidence.

Lead the delivery of High Tier (T0 & T1) client onboarding, offboarding, and ongoing operational support. Accountable for quality, speed, and client satisfaction outcomes.

Own and drive SLA performance across the team, identifying trends, root causes, and corrective actions.

Host and lead Commercial Team Office Hours; act as the primary operational interface between the Commercial and Operations functions, representing the team in cross functional meetings.

Own the design, documentation, and continuous improvement of standard operating procedures across all UK operational workflows.

Identify opportunities to automate repeatable tasks and drive efficiency, with a focus on leveraging AI tooling, from onboarding flows and tariff change management to QA and remittance processes.

Actively contribute to the build and iteration of internal tooling, working both in parallel to and in conjunction with our Product and Engineering teams to specify, test, and roll out operational tools that reduce manual effort and improve accuracy.

Ensure all process documentation is current, accessible, and embedded across the team.

Own and project manage strategic operational initiatives from scoping through to delivery, including large-scale migrations, bulk onboarding programmes, and system integrations.

Define and track project KPIs, reporting progress and outcomes to the Head of Commercial Operations and wider leadership.

Proactively challenge existing ways of working, bringing forward data-led recommendations to improve operational performance, reduce time to onboard, and increase client satisfaction.

Lead on the implementation and ongoing management of seasonal and event-based tariff strategies across the B2G and B2B portfolio.

Serve as the team's deepest systems expert, confident troubleshooting platform issues at pace, without needing to defer for product questions.

Educate and upskill clients and internal colleagues on how to get the best from JustPark's products and operational processes.

Know when and how to escalate complex technical issues to Engineering or Product, providing well-structured briefs that accelerate resolution.

Surface client and partner product feedback through the correct channels, acting as a credible voice of operations in product discussions.

Provide operational direction, coaching, and constructive feedback to Associate team members, supporting their development and day-to-day performance.

Delegate effectively, calibrating task allocation to team capacity and capability.

Build and maintain strong cross-functional relationships with Account Management, Sales, Finance, Customer Service, Product, and Engineering, independently driving alignment where needed.

Where required, keep in regular contact with clients, local authorities, access control partners and key enforcement partners to manage performance, resolve issues, and maintain our relationship.

Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year)

Free lunch on all office days via Feedr with daily meal choice

Free snacks & drinks on all office days

Private Medical Insurance with Vitality

Life assurance through YuLife

£25 credit for eye tests per year

Free O2 concert tickets through our partnership with the O2

£50 parking credit per month via JustPark

Cycle-to-work salary sacrifice scheme

EV salary sacrifice car scheme via Octopus Energy

Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave

Help finding great childcare with funded hours via Koru Kids

Competitive pension offering with standard and salary sacrifice options

Quarterly away days with the whole UK team

Quarterly team social budget

Social activities and celebrations on our gorgeous rooftop in King's Cross

First stage - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience

Second stage - 45-minute virtual video interview via Google Meet with the Hiring Manager

Final stage - A 1-hour final interview to meet the team and manager. We’ll ask you to come prepared with a task to present at the final interview to the panel. We’ll ask you to discuss your task approach and we’ll cover final interview questions around the role