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Technical Assistant (Robotics)
Robohub
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
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Role Overview
Support the preparation, deployment, maintenance, and technical support of robotic systems.
The role involves preparing robots for demos and deliveries, conducting SLAM mapping, supporting customers onsite and remotely, maintaining showroom robots, assisting with safe robot handling, and creating technical documentation and support materials.
Key Skills for This Role
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Job Purpose
Support the preparation, deployment, maintenance, and technical support of robotic systems. The role involves preparing robots for demos and deliveries, conducting SLAM mapping, supporting customers onsite and remotely, maintaining showroom robots, assisting with safe robot handling, and creating technical documentation and support materials.
1. Robot Preparation & Deployment
Prepare, configure, test, and perform pre-delivery checks on robots before demos, rentals, and customer handovers.
Coordinate with sales and operations on demo and delivery schedules and resolve technical issues before deployment.
Conduct SLAM mapping at customer sites and configure navigation parameters according to the environment.
2. Customer & Technical Support
Provide onsite and remote support for robot setup, operation, navigation, and troubleshooting.
Guide customers step by step on correct robot usage and basic issue resolution.
Record support cases, follow up on unresolved issues, and escalate complex technical problems to the CTO with clear findings and notes.
3. Robot Maintenance & Showroom Readiness
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