Technical Application Service Specialist

• Years of exp - 3 - 5 years

• Must have Skill - Experience in Dynatrace would be desirable - Experience with AI would be desirable - Experience of Automation would be desirable

• Monitors and analyses data as directed using budgeting systems and protocols.

• Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.

• Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.

• Supports and enables others to use and benefit from existing data management systems.

• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.

• Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.

• Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.

• Helps others use and benefit from the existing knowledge management systems.

• Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.

• Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures.

• Supports others by using strategic planning systems and protocols.