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Technical and Training Manager
Tsusho Jamjoom Trading Company
Jeddah, KSA
Full Time
Manager
Onsite
2 weeks ago
Training Program DevelopmentInstructional DesignFacilitationCoachingCommunicationCustomer Service
Free
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Training Program DevelopmentInstructional DesignFacilitation
About the Role
Tsusho Jamjoom Trading Company is seeking a Technical and Training Manager to enhance the skills and knowledge of service employees. The role involves designing training programs, conducting sessions, assessing needs, and evaluating effectiveness to ensure exceptional customer service.
Key Skills for This Role
Training Program DevelopmentInstructional DesignFacilitationCoachingCommunicationCustomer Service
Responsibilities
- Design and implement comprehensive training modules focused on customer service excellence, communication skills, and problem solving techniques
- Facilitate engaging workshops and training sessions for new and existing staff
- Collaborate with management to identify training needs and gaps in service skills across teams
- Develop instructional materials, including manuals, presentations, and online resources
- Measure the impact of training programs through assessments, surveys, and performance metrics
- Provide ongoing support and coaching to service employees to reinforce training concepts
- Stay abreast of industry trends and best practices in customer service training
Requirements
- Experience in designing and implementing training programs
- Ability to facilitate engaging workshops and training sessions
- Skills in assessing training needs and developing instructional materials
- Ability to measure training effectiveness and provide coaching
- Knowledge of customer service best practices
Full Job Posting
Purpose
- The primary purpose of the Technical and Training Manager is to enhance the skills and knowledge of service employees to ensure the delivery of exceptional customer service.
- This role is essential for developing a well trained workforce capable of meeting customer needs, resolving issues effectively, and promoting a positive service culture within the organization.
Responsibilities
- Develop Training Programs: Design and implement comprehensive training modules focused on customer service excellence, communication skills, and problem solving techniques.
- Conduct Training Sessions: Facilitate engaging workshops and training sessions for new and existing staff, utilizing various teaching methods to accommodate different learning styles.
- Assess Training Needs: Collaborate with management to identify training needs and gaps in service skills across teams.
- Training Materials: Develop instructional materials, including manuals, presentations, and online resources that support the training curriculum.
- Evaluate Training Effectiveness: Measure the impact of training programs through assessments, surveys, and performance metrics, and adjust content as necessary.
- Provide Coaching and Feedback: Offer ongoing support and coaching to service employees to reinforce training concepts and improve performance.
- Stay Updated on Best Practices: Stay abreast of industry trends and best practices in customer service training to continuously enhance training offerings.
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