Technical Analyst – User Support Services

Requirements

• Provide onsite and remote technical support to healthcare staff and end users.
• Deploy and configure new computers, peripherals, and accessories.
• Refresh and replace existing hardware with new equipment.
• Perform device imaging, configuration, and deployment activities.
• Install, troubleshoot, and support software applications.
• Gather technical and user information to support incident resolution.
• Diagnose and resolve hardware, software, and connectivity issues.
• Conduct physical workstation and device replacements, including equipment located under desks and in clinical environments.
• Assemble and configure Workstations on Wheels (WOW carts) and other technology equipment.
• Maintain accurate records of daily activities, deployments, and support requests.
• Collaborate with internal teams, vendors, and healthcare stakeholders to ensure successful project delivery.
• Complete other technical support duties as assigned by team leads and management.
• IT Diploma or equivalent post-secondary education from a recognized institution.
• Demonstrated experience providing onsite, face-to-face technical support.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Physical ability to walk throughout healthcare facilities and handle equipment deployment activities during a standard workday.
• Satisfactory Criminal Record Check (RCMP).
• Completion of required healthcare immunization documentation, including:
• Measles, Mumps, Rubella (MMR)
• Tetanus, Diphtheria, Pertussis (Tdap)
• Varicella (Chickenpox immunity or vaccination documentation)
• Experience supporting enterprise desktop environments.
• Experience with hardware deployment and lifecycle refresh projects.
• Familiarity with healthcare IT environments.
• Experience tracking and reporting technical support activities.
• Strong troubleshooting and problem-solving skills.