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Technical Analyst – User Support Services
SereneAid
Yarmouth, CAN
Full Time, Contract
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
Windows 10Active Directory
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Role Overview
We are currently seeking a Technical Analyst – User Support Services to support a major healthcare technology initiative with the Government of Nova Scotia. The successful candidate will provide onsite technical support, device deployment, desktop troubleshooting, and end-user assistance within healthcare facilities across the Yarmouth region.
This is an excellent opportunity for IT professionals with strong desktop support experience, exceptional customer service skills, and hands-on experience supporting end users in fast-paced environments.
Key Skills for This Role
Windows 10Active Directory
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Job Summary
We are currently seeking a Technical Analyst – User Support Services to support a major healthcare technology initiative with the Government of Nova Scotia. The successful candidate will provide onsite technical support, device deployment, desktop troubleshooting, and end-user assistance within healthcare facilities across the Yarmouth region.
This is an excellent opportunity for IT professionals with strong desktop support experience, exceptional customer service skills, and hands-on experience supporting end users in fast-paced environments.
Key Responsibilities
- Provide onsite and remote technical support to healthcare staff and end users.
- Deploy, configure, and support desktops, laptops, peripherals, printers, and accessories.
- Perform hardware refresh and replacement activities.
- Image, configure, and deploy new devices.
- Install, troubleshoot, and maintain software applications.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Support workstation relocations and physical equipment installations.
- Assemble and configure Workstations on Wheels (WOW Carts).
- Document support activities, deployments, incidents, and resolutions.
- Collaborate with project teams, vendors, and healthcare stakeholders.
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