Technical Analyst

Level 1 & Level 2 Support: Respond to service requests from city locations and partners, recording updates in the Help Desk system. You will resolve hardware, software, and network issues, providing support for smartphones and troubleshooting O365 environments, while escalating unresolved problems. Additionally, you will install and configure PCs, laptops, and peripherals to ensure operational efficiency.

Supports Continuous Improvement: Research and evaluate new technologies, standardize desktop images, and coordinate new releases. You will also set future directions for Microsoft, Apple, and mobile technologies to ensure the organization remains at the forefront of technological advancements.

Administration and Maintenance: Maintain up-to-date software and systems, manage device encryption, and oversee Active Directory. Your responsibilities include configuring Microsoft 365 services, maintaining network printers, and managing AV technologies and network infrastructure to ensure seamless operations.

Implementations: Implement client security strategies and manage hardware life cycles by regularly updating firmware and software. You will maintain backup strategies and liaise with service providers for voice and data cabling to ensure minimal disruption and optimal performance.

Vendor and Student Management: Coordinate third-party activities, ensuring compliance with standards and policies, while supervising student workers to maintain quality output.