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Technical Account Manager (Technical Advisory)
Sonarsource
Austin, USA
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
DevOps
Free
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DevOps
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- Actively listen and formalize Account technical pains or other adoption inhibitors
- Work on plans to overcome customer pains and inhibitors
- Report product technical or functional gaps internally and advocate for their resolution
- Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer
- Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
- Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
- Recruit customer development teams not currently using Sonar
- “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
- Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
- Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
- Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
- Run Quarterly Business Reviews (QBR) with Account Sales representatives
- Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
- Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
- Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, opportunities for improved maturity
- Track product development within Sonar in order to maintain product expertise
- Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
- At least 5 years of experience in pre- or post-sales customer-facing activities
- High listening skills and the ability to formalize and abstract elements expressed by customers and partners
- Excellent presentation skills with strong written and verbal communication skills
- Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
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