greenhouse
Technical Account Manager (TAM)
legion
IND
Hybrid
Discovered 2 weeks ago
Technical account managementWorkforce management solutionsSystem configuration and optimizationRoot cause analysisStakeholder managementProject management
Free
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Technical account managementWorkforce management solutionsSystem configuration and optimization
Role Overview
Serve as a trusted technical partner and primary point of contact for customers after implementation.
Help customers achieve technical goals, overcome challenges, optimize systems, and maximize platform value.
Key Skills for This Role
Technical account managementWorkforce management solutionsSystem configuration and optimizationRoot cause analysisStakeholder managementProject management
Full Job Posting
Role Overview
Serve as a trusted technical partner and primary point of contact for customers after implementation.
Help customers achieve technical goals, overcome challenges, optimize systems, and maximize platform value.
Workplace
- The role is described as hybrid in Bangalore, India.
- The source location also lists Pune as an alternative city.
Named Technical Contact
- Serve as the dedicated technical resource for assigned customer accounts.
- Partner with customer system administrators to understand business processes, workflows, and system configurations.
- Maintain deep familiarity with each customer's environment, priorities, and use cases.
Product and Issue Management
- Provide product expertise, best practices, technical consultation, and system optimization guidance.
- Coordinate support tickets, manage complex technical issues, escalate critical issues, and analyze recurring support trends.
Readiness and Relationships
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