Technical Account Manager
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Key skills for this role
Role Overview
The Technical Account Manager acts as a trusted technical advisor to enterprise customers.
The role owns post-sales relationships, supports deployments, and ensures successful integration and operation of cybersecurity solutions.
The role bridges customer needs and product capabilities while working with Sales Engineering, Support, Product, and Customer Success teams.
Key Skills for This Role
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About OPSWAT
OPSWAT provides cybersecurity solutions for IT, OT, and ICS critical infrastructure.
Its platform helps organizations protect complex networks, secure devices, and support compliance.
Role Overview
The Technical Account Manager acts as a trusted technical advisor to enterprise customers.
The role owns post-sales relationships, supports deployments, and ensures successful integration and operation of cybersecurity solutions.
The role bridges customer needs and product capabilities while working with Sales Engineering, Support, Product, and Customer Success teams.
Key Responsibilities
- Serve as the primary technical contact for assigned enterprise clients.
- Lead deployment, configuration, and optimization across cloud, hybrid, and on-premises environments.
- Conduct on-site assessments, implementation guidance, workshops, and training.
- Monitor customer technical health, troubleshoot issues, and support operational excellence.
- Advise on customer infrastructure, use cases, and security posture.
- Relay customer feedback and advocate for product enhancements.
- Participate in incident response and post-mortem activities.
- Maintain technical documentation, runbooks, and environment overviews.
Required Qualifications
- Have at least 5 years of experience in a customer-facing technical role.
- Bring a strong background in cybersecurity tools and principles.
- Have hands-on system integration and Python, PowerShell, or Bash scripting experience.
- Work with Linux and Windows environments.
- Lead deployments and technical troubleshooting on customer sites.
- Know AWS, Azure, or GCP and their security ecosystems.
- Communicate complex technical concepts clearly to technical and non-technical stakeholders.
- Manage multiple client accounts and competing priorities.
- Maintain strong technical documentation and knowledge-sharing practices.
Preferred Qualifications
- Industry certifications such as CISSP, CISM, CEH, OSCP, AWS Security Specialty, or Microsoft SC-200 are preferred.
- Experience with DevSecOps tools and CI/CD pipelines is preferred.
- Familiarity with data privacy and compliance frameworks is preferred.
- Experience in high-availability or mission-critical environments is preferred.
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