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Key skills for this role
The Technical Account Manager (TAM) delivers strategic technical and architectural guidance to key customers, enabling them to optimize their Red Hat infrastructure.
This role cultivates strong relationships, develops deep technical expertise of customer environments and exercises good judgment to make informed decisions that impact customer success.
The TAM is responsible for working independently with minimal instruction to resolve moderately complex technical issues.
This role proactively coaches customers on best practices for utilizing Red Hat solutions, anticipates and mitigates potential customer challenges, serving as a trusted advisor and advocate for assigned accounts.
The TAM demonstrates a solid understanding of customer business needs and technical environments, contributing significantly to customer success and retention.
The Technical Account Manager (TAM) delivers strategic technical and architectural guidance to key customers, enabling them to optimize their Red Hat infrastructure. This role cultivates strong relationships, develops deep technical expertise of customer environments and exercises good judgment to make informed decisions that impact customer success. The TAM is responsible for working independently with minimal instruction to resolve moderately complex technical issues. This role proactively coaches customers on best practices for utilizing Red Hat solutions, anticipates and mitigates potential customer challenges, serving as a trusted advisor and advocate for assigned accounts. The TAM demonstrates a solid understanding of customer business needs and technical environments, contributing significantly to customer success and retention.
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Bachelor's degree in science or a technical field; engineering or computer science
Competent reading and writing skills in English
Ability to convey information to customers in a clear and concise manner
Ability to effectively manage and grow existing enterprise customer and partner relationships by delivering best-in-class support
Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
Upstream involvement in open source projects (patches submitted for upstream) is a plus
Indian citizenship or authorization to work in India
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Fundamental understanding of the OpenStack, Container architecture, and administration experience across all working components
Deep understanding and troubleshooting skills on OpenStack core components.
Deployment and troubleshooting experience of Openstack cluster on bare metal or non-bare metal environments.
Planning, Designing, and implementation of Openstack products on various hardware.
Technical and Deep understanding of Ceph cluster storage and its functionalities.
Experience with Linux operating system installation, configuration, upgrade, and maintenance.
Technical knowledge of the Red Hat OpenShift Container Platform and its components is a plus
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Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Provider of enterprise open source software solutions.
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