Technical Account Manager

Key Responsibilities

• Develop deep expertise across Kaseya's platform and conduct regular Technical Account Reviews to assess product adoption, identify optimization opportunities, and address technical challenges.
• Act as the primary technical advisor for assigned customers, proactively identifying and removing obstacles that impact customer success.
• Partner with Product, Support, Professional Services, and Operations to drive timely issue resolution and customer satisfaction.
• Build success plans that help customers maximize the value of Kaseya products, including platform integrations and advanced capabilities.
• Recommend Professional Services, training, and education opportunities that improve customer adoption and long-term success.
• Identify expansion opportunities and partner with Account Managers to support cross-sell and upsell initiatives.
• Educate customers on new product features, roadmap enhancements, industry best practices, and emerging technologies.
• Maintain current technical knowledge through ongoing training, certifications, and hands-on learning.
• Understand customer business objectives across MSP, Enterprise, and Mid-Market organizations and align technical solutions to business outcomes.
• Deliver technical solution presentations, product demonstrations, and implementation guidance for prospective and existing customers.
• Provide strategic feedback that influences product improvements and future roadmap initiatives.

Required Qualifications

• 3–5 years of experience in a Technical Account Manager, Customer Success Engineer, Solutions Consultant, or similar customer-facing technical role.
• Experience managing strategic customer relationships and driving technical issues to successful resolution.
• Experience conducting Technical Account Reviews (TARs) or Business Reviews for SaaS or technology customers.
• Strong presentation, communication, and relationship-building skills.
• Proven ability to identify customer growth opportunities and collaborate with Sales teams.
• Experience with enterprise software implementation, onboarding, or technical consulting.
• Strong understanding of Windows Server and workstation administration.
• Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, firewalls, and routing (CCNA or Network+ knowledge preferred).
• Familiarity with Remote Monitoring & Management (RMM), Professional Services Automation (PSA), backup, documentation, cybersecurity, or IT management platforms.
• Strong troubleshooting and problem-solving skills with the ability to communicate complex technical concepts to both technical and business audiences.
• Bachelor's degree or equivalent technical experience preferred.
• Professional-level English communication skills.
• Additional language proficiency is a plus.

Preferred Qualifications

• Experience supporting Managed Service Providers (MSPs).
• Experience delivering technical product demonstrations and solution design.
• Sales or solution consulting experience.
• Microsoft systems administration experience.
• Industry certifications such as CCNA, Network+, Microsoft, or similar technical credentials.

Why Join Kaseya?