Technical Account Manager

• Proven experience in Technical Account Management, IT consulting, managed services, or a similar client-facing technical role.
• Strong technical knowledge of Microsoft Active Directory, Microsoft 365, VMware and other hypervisors, and computer hardware and infrastructure.
• Ability to troubleshoot technical issues and confidently serve as an escalation resource when needed.
• Ability to translate complex technical concepts and recommendations for non-technical audiences.
• Experience managing multiple client relationships, stakeholders, priorities, and projects simultaneously.
• Strong customer-service mindset with the ability to listen, understand client needs, and build trusted relationships.
• Excellent interpersonal, written, and verbal communication skills.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Excellent organization, time management, and follow-through.
• Collaborative, team-oriented approach with the ability to work effectively across technical and business teams.
• Strong proficiency with Microsoft Office applications.
• Bachelor’s degree or equivalent combination of education and relevant professional experience.

What to Expect

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Office environment: This position requires prolonged computer and desk work, occasional lifting of up to 15 pounds, and regular collaboration within a professional office environment.

Office : Less than 5% travel required

Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.