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Technical Account Manager
iboss
Remote, CAN
Full-time
Mid · 3+ years experience
Remote
Discovered 3 weeks ago
PKISSL/TLSiOSAndroidChromebookWindows Server
Free
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PKISSL/TLSiOS
Key Skills for This Role
PKISSL/TLSiOSAndroidChromebookWindows Server
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- Ensure that customer desired outcomes are achieved through proactive cadence driven outreach
- Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
- Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities
- Advise customers about new products and feature enhancements
- Provide feedback to product management, engineering, and R&D teams
- Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.
- Document interactions comprehensively for auditing and record keeping purposes
- Help customers measure success by baselining current vs future state
- Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
- Create, provide, and present quotations to customers
- Acquire purchase orders from customers
- Create and submit knowledgebase entries to help improve customer self-service capabilities
- Create and maintain internal knowledge systems to assist other internal team members
- Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.
- Attend and present at trade shows and on-site training
- 4-year college degree
- 3+ years of experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies.
- Previous technical support experience
- Previous sales engineering or technical account manager experience
- Excellent communication skills both verbal and written
- Experience designing and supporting multilayer IP networks; routing and switching
- Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
- Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
- Experience managing Windows Server or Red Hat Linux server environments
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