Technical Account Manager

4+ years of experience in customer-facing technical roles such as account management, solutions engineering, or customer success

Strong technical aptitude with the ability to deploy, configure, and troubleshoot platforms

Experience working directly with enterprise customers, including a variety of technical and non-technical stakeholders

Excellent communication skills with the ability to explain complex concepts clearly and confidently

Highly organized and capable of managing multiple customer engagements at once

Natural curiosity and genuine passion ****for product excellence and continuous improvement

Willingness for occasional (~1-2x quarterly) travel to customer sites for check-ins and relationship-building

Hands-on agent experience: Exposure to setting up and configuring AI agents

Experience at a fast-paced start-up: You’ve already cut your teeth at an early-stage start-up or other high growth environment

Project implementation experience: Not only have you designed a program, but seen it through to fruition with detailed planning, execution, and outcome-tracking

Office: We are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter.

Health: 100% company-paid medical, dental, and vision for employees.

Time Away: Flexible PTO. We trust adults to manage energy, not clock time.

Culture & Team: Annual company retreats and regular in-person events.

Outtake is an equal opportunity employer. We are committed to building a diverse, inclusive team.