Technical Account Manager

Identify upsell/cross-sell opportunities; own renewals and expansion in assigned accounts

Collaborate with partners/distributors for smooth renewals and account expansion

Ensure on-time renewals to reduce churn and increase NRR every quarter

Gather and analyze customer feedback for product development

Collaborate with cross-functional teams to drive product and delivery enhancements

Maintain accurate records of customer interactions/activities in CRM

Share knowledge, conduct training sessions, and write internal articles

What we are looking for:

Experience-

3+ years of experience in the cybersecurity industry, in a client-facing role such as Account Management, Customer Success, Technical Account Management, or Security Consulting

Proven track record of managing renewals, driving upsell/cross-sell, and owning revenue targets (NRR/retention) for enterprise accounts

Experience engaging with senior stakeholders (CXOs, CISOs) and navigating procurement/partner ecosystems

Prior exposure to BFSI or other regulated-sector clients is a plus

Technical/Domain Knowledge-

Working knowledge of cybersecurity concepts — threat intelligence, digital risk protection, data leak prevention, attack surface management, or brand/fraud monitoring

Ability to independently interpret security findings/alerts and translate them into client-facing recommendations

Comfortable conducting product demos, configuration reviews, and technical walkthroughs without heavy pre-sales/engineering support

Familiarity with SaaS security platforms and their integration into customer security workflows