oracle
Technical Account Manager
Fortinet Inc.
Remote, CAN
Full-time
Senior · 5+ years experience
Remote
CAD 104000-128000 yearly / year
Discovered 3 weeks ago
Windows Server
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Windows Server
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Job Responsibilities
- · Collection, analysis and change recommendations of configuration information
- · Collection and analysis of customer network information
- · Collection and analysis of packet trace information
- · Recommend actions based on analysis
- · Customer education (gaps in networking, product knowledge etc
- · Installation and configuration assistance
- · Reproduction of customer environments on lab equipment
- · Follow up technical cases and manage the right expectation until the closure of the cases
- · Conduct weekly status conference calls with customers to report status of open issues and projects.
- · Conduct quarterly site visits for your managed accounts.
- · Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)
- · Develop best practice deployment and troubleshooting methodology documentation.
- · Analysis of support request, completion of requests for information and documentation
- · Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Job Skills Required
- · Minimum of five years relevant professional experience preferably in the network industry
- · Strong network security and routing experiences
- · Scripting and Windows server app experience
- · Exceptional customer service orientation and strong communications skills
- · Proficient with MS Word, PowerPoint, and Excel
- · Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
- · Willing to travel
Educational Requirements
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