Technical Account Manager

Conduct weekly calibration analysis with the REV Specialist to drive consistency in Auditor competence, using calibration dashboards to identify key trends and areas for improvement, and cascade relevant insights to Lead Auditors during bi-weekly meetings.

Perform quality control reviews of Lead Auditor calibration calls with their respective audit teams, ensuring consistency and alignment with the required standards.

Conduct calibration calls following round-to-round changes to ensure Lead Auditors are fully calibrated, and review and attend Lead Auditor calibration sessions with their respective audit teams.

Perform quality reviews for the Lead auditors – provide feedback to the audit team as necessary

Manage the Lead auditors appeals process, supported by the Key Account Manager

Manage appeals, responding within the required SLA’s

Data review of survey results and trends and feedback to Lead Auditors

Support training requirements of new and existing Intertek auditors – including setting up in Academy and reviewing that the training is completed, focusing on ensuring the certification process is achieved

Manage and maintain training materials, ensuring all brand updates and changes are incorporated in a timely manner and readily available for future training activities.

Review and manage round-to-round changes with the client, Intertek Account team and platform Support Teams

Update and review the Guidebooks for the round-to-round changes, including communications with the translation house and lead auditors

Conduct a variable number of audits each month, as required, to maintain regular contact with the field and ensure a strong understanding of operational realities.

Any other duties that from time to time may be considered appropriate by your line manager

Travelling to locations for auditing, and/or calibration, and training sessions within EMEA when required, potentially globally if new business is allocated to Intertek