workable
Technical Account Manager
Seeq
Remote, USA
Full-time
Senior · 5+ years experience
Remote
USD 130000-130000 yearly / year
Discovered 1 weeks ago
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Key Responsibilities
- Act as the customer advocate internally for matters of function, availability, and performance.
- Establish yourself as a subject matter expert with customers on Seeq requirements for platforms, networks, and security.
- Develop and maintain a broad understanding of the Seeq product, its technical needs and characteristics, and product innovations. Translate and communicate this information to customers in a way that is clear and actionable within their environment. Meet customers where they are and help bring them to where they need to be.
- Know what you know and what you don’t know. Be a Seeq SME for the customer, but when an issue exceeds your knowledge, have the honesty and humility to say, “I don’t know, but I’ll find out.” Follow through on that promise.
- Identify potential risks and propose preventive solutions. Identify recurring problems and collaborate with internal teams on systemic fixes and platform improvements.
- Respond to customer concerns and roadblocks, leading them to the right resources and providing Support and Development teams with context on priority.
- Identify gaps in Seeq capabilities required to meet customer needs and advocate for feature enhancements to improve Seeq.
- Continuously audit the health of the customer's hardware network, identifying offline devices, slipped angles, low uptime, and connectivity issues before the customer reports them.
- Lead a quarterly technical review covering uptime, support trends, configuration audit findings, training gaps, and the forward-looking technical plan.
Requirements
- 5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support.
- Broad technical knowledge of Seeq, or a similar enterprise-level product, with demonstrated ability to understand how the product functions across multiple areas while developing deeper expertise in specific components or capabilities.
- Demonstrated ownership of complex enterprise or strategic accounts where you were the customer's primary technical point of contact.
- Strong technical fluency with how enterprise IT ecosystems actually work.
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