breezy
Technical Account Manager
Red Cup IT, Inc.
Remote, USA
Full-time
Mid
Remote
Discovered 1 weeks ago
HuduBackup & Disaster Recovery (BDR)
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Key Skills for This Role
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1. Core Mission
The TAM’s primary goal is to bridge the gap between technical operations (the Help Desk and Engineering teams) and the client’s business leadership. They serve as a Proactive Consultant rather than a reactive troubleshooter, focusing on long-term stability rather than just "putting out fires."
Technical Strategy & Standards Alignment
Standards Auditing: Regularly audit the client’s infrastructure against the MSP’s "Golden Standards" (e.g., ensuring backups are encrypted, firmware is updated, and MFA is enforced).
vCIO Support: Collaborate with the Virtual CIO (vCIO) to develop 12-to-36-month technology roadmaps and realistic IT budgets.
Lifecycle Management: Track aging hardware and software; plan and propose upgrades before "End of Life" (EOL) status creates security vulnerabilities or productivity bottlenecks.
Proactive Health & Security
Vulnerability Management: Monitor security dashboards to identify trends—such as recurring malware alerts or failed patches—and coordinate remediation with the security team.
Documentation Oversight: Ensure the client’s technical documentation (network maps, SOPs, vendor contacts) is accurate and updated in tools like ITGlue or Hudu.
Backup & Disaster Recovery (BDR): Go beyond "green checks" to ensure disaster recovery plans are actually viable and meet the client's Recovery Time Objective (RTO).
Client Advocacy & Relationship Management
Technical Reviews: Lead or support Quarterly Business Reviews (QBRs) by translating complex technical data into business-relevant insights (e.g., "Your server uptime is 99%, but your aging Wi-Fi is slowing down the warehouse team by 20%").
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