Technical Account Management Director - Insurance Software
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What You Will Do
- Serve as the senior client leader for a strategic insurance customer following platform implementation.
- Build trusted relationships with executive stakeholders across business, operations, and technology functions.
- Lead executive governance meetings, strategic planning discussions, and business reviews.
- Act as the voice of the customer within Majesco, ensuring priorities, risks, and opportunities are understood and addressed while acting as the voice of Majesco with the customer
- Coordinate support, product, cloud operations, and delivery teams to ensure a seamless customer experience.
- Develop a strong understanding of the Majesco solution and processes and be hands on with the solutions offered to the customer
- Develop a strong understanding of the customer business processes, map with the Majesco offerings and proactively work with the services, support and product teams to explore solutions that enrich the customer experience
- Drive service excellence, operational performance, and continuous improvement across all customer touchpoints.
- Monitor customer health, adoption, satisfaction, and business outcomes, translating insights into actionable plans.
- Lead complex escalations and customer challenges with confidence, transparency, and executive-level communication.
- Identify opportunities to expand value, strengthen partnerships, and support the customer's transformation objectives.
- Partner with senior Majesco leaders to develop and execute long-term account strategies.
What You Bring
10 plus years of experience within insurance technology, enterprise software, or consulting environments supporting insurers
Proven experience leading or managing large-scale insurance platform implementations and post-implementation customer relationships and support functions.
At least 5+ years of Solution / technical architecture and development experience is a must
Experience working directly with executive stakeholders and influencing business and technology decisions.
Demonstrated success leading client-facing delivery, customer success, professional services, or strategic account organisations.
Strong understanding of enterprise software delivery, customer governance, service management, and stakeholder engagement.
Experience working with packaged software implementations or support
Ability to lead through influence across cross-functional and global teams.
Exceptional communication, relationship & matrix management, and executive presentation skills.
Insurance Industry Experience
This role requires strong insurance domain expertise within Group Life and Employee Benefits. Ideal candidates will have experience implementing, delivering, or supporting insurance technology platforms for carriers and possess an understanding of insurer operating models and business processes.
Experience in one or more of the following areas is highly desirable:
Policy Administration
Claims Management
Billing and Payments
Digital Insurance Platforms
Core Systems Modernisation
Bonus points will be given to candidates with experience supporting:
Life Insurance
Health Insurance
Employee Benefits
Why Join Majesco
This is an opportunity to play a pivotal role in one of Majesco's most important customer relationships.
You will work directly with executive leaders across both organisations, influence strategic decisions, help shape customer outcomes, and ensure one of the industry's leading insurers realises the full value of its technology investment.
As a member of a rapidly growing and dynamic organization, you'll have opportunities to expand your skills, learn emerging technologies, and contribute across a broad range of initiatives as business needs evolve. We value curiosity, collaboration, continuous learning, and individuals who enjoy solving difficult problems that make a measurable business impact.
What Majesco Offers
Majesco UK employee benefits include Company pension scheme, Group Life Assurance cover (4 x salary), Group Income Protection (Permanent Health Insurance), Private Medical Insurance (including partners and dependants), Company Sick Pay, 22 days annual leave increasing by 1 day for every complete year of service to a maximum 25 days, usual public holidays plus 4 floating days, and career anniversary holiday.
About Majesco, USA
Verified company details for this employer are not available yet.
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