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Tech Writer UX Senior Associate - Digital Transformation - Content Operations
Google
Hyderabad, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 weeks ago
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Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Technical Writer UX Senior Associate, you will create and maintain content for various Google Ads Help Centers within our scope. This includes internal and external help pages and the Google Developer Sites. Here is a preview of content that we own and manage: Google Ads Help and Google Search Central for Developers
Technical Writers educate and empower both external and internal Google users by understanding existing knowledge base articles, tech tips, and release notes; while working closely with a diverse group of stakeholders from across the business. Drawing from a wealth of resources and established practices to translate product concepts into concise, clear, and digestible content.
Position Responsibilities
- Technical Writers will:
- Work with a team that manages various Google Ads Help Center articles, developer sites, and other content sources
- Take up requests to create or edit content through a lifecycle of drafting, coding, revising, and various stages of peer and quality editorial reviews—self-managed in an internal ticketing system, while guaranteeing accuracy, efficiency, and completeness
- Work with a diverse group of stakeholders, including engineering and product leads and team members to create clear and compelling written and visual content, while strictly adhering to Google’s style guide and content models
- Review user-submitted feedback, fix broken links and missing language translations, and update product terminologies
- Submit drafts and pre-published content to Senior Technical Writers for peer review and QA audit, while ensuring that work is up to standard with style, grammar, and process guides
- Liaise with different departments including agencies that produce multimedia content, and language translation teams
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