Tech Support Manager

Essential

4–6 years of IT experience, including at least 2 years in a hands-on senior sysadmin or IT management role

Google Workspace Admin experience managing for 100+ users: non-negotiable

Experience with an IT service desk platform (Freshdesk, Zendesk, Jira Service Management, or similar)

Experience managing a SaaS tool portfolio across multiple platforms

Working knowledge of SSO, SAML, MFA enforcement, and role-based access control

Excellent written and verbal English, you'll support both internal staff and external clients directly

Able to work independently and proactively in a fully remote, async-first environment

Strong customer service instincts; your audience is entirely non-technical

Preferred:

Experience as a company's first IT hire, or building IT from scratch

Slack administration and integrations

Background in legal, professional services, or staffing environments

Experience supporting globally distributed teams across multiple time zones

Basic automation skills (Zapier, Make, or similar)

Beyond the technical skills, success would mean someone who can demonstrate having a service and client-centered approach to IT Management, who can audit and identify main gaps and separate the critical ones from the nice-to-haves.

By day 90, you should've already identified all or our digital ecosystem, run a full diagnosis, and proposed immediate and mid-term solutions. You'll have identified the structure you'll need on the team (both in people and in systems) to provide support everywhere it's needed.

We are a fully remote company, and our hiring process reflects that. The first stages are completely asynchronous: no surprise calls, no scheduling pressure. You will complete a short written application and, if selected, move through an async assessment at your own pace. Candidates who advance through the initial stages will then be invited to schedule a live interview.

We communicate clearly at every step and respect your time throughout !

RemoteLegalStaff exists because there are incredibly talented legal professionals all over the world who've never had a shot at the U.S. legal market. We place and fully manage remote legal staff for U.S. law firms, hiring from Latin America, the Philippines, South Africa, and beyond.

We're growing fast, and we don't just place people and disappear. We train them, manage them, go to bat for them, and help them build real careers.

Our internal team is the engine behind all of it. You won't be a cog here. You'll be the reason someone on the other side of the world lands an opportunity that changes their trajectory.

Are you interested in becoming part of this amazing team? Click apply!