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Tech Support Executive

Evanik Networks Private Limited

Noida, IND

Full-time

Entry · 0+ years experience

Onsite

INR 15000-15000 monthly / month

Discovered 1 weeks ago

eVanik OneWorld Suite

Free

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Key skills for this role

eVanik OneWorld Suite

Provides technical support to customers of eVanik OneWorld Suite by researching and answering questions; troubleshooting problems; maintaining account hygiene and performance.
What Are The Role’s Main Responsibilities?
You will be right at the heart of matters as you need to deal directly with customers who have technical problems such as trouble with their eVanik accounts, forgotten passwords, setup and configuration etc.. Typical Technical Support duties include:
Installation & configuration of eVanik OneWorld Suite and other applications.
Maintenance and monitoring of enterprise customer accounts.
Logging the queries of customers.
Analysis of call logs in order to discover any underlying issues or trends.
Diagnosing and solving software faults.
Testing and evaluating new technology.
Responding to call-outs in a timely fashion.
Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Required skills
As well as a strong technical background, many employers would want you to be able to explain complex information in simple, clear terms to a non-IT personnel. Additionally, they will be looking for: • An ability to assess each customer support requirement levels • Ability to deal with difficult callers • Logical thinker • Good analytical and problem solving skills • Up-to-date technical knowledge • An in depth understanding of the software your customers are using • Good interpersonal and customer care skills • Good accurate records keeping

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