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Key skills for this role
Ensure high customer satisfaction through effective and efficient resolution of technical issues and promoting customer loyalty through proactive support and regular follow-ups. Provide technical support for inquiries from customers and colleagues. Act as an interface between customers and other areas in the after-sales phase. This position will also function as onsite support during any equipment escalation, within the North American region, as needed.
Ensure high customer satisfaction through effective and efficient resolution of technical issues and promoting customer loyalty through proactive support and regular follow-ups. Provide technical support for inquiries from customers and colleagues. Act as an interface between customers and other areas in the after-sales phase. This position will also function as onsite support during any equipment escalation, within the North American region, as needed.
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While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time, depending on urgency.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
Austrian semiconductor equipment manufacturer supplying wafer bonding, lithography, thin-wafer processing, and metrology systems to chipmakers.
Visit company websiteJobs and hiring trendsFull-time
Entry · 2+ years experience
Onsite
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