Tech Ops Engineering II-SUPPORT SERVICES-CTO - In House Engineering

Domain Experience (Good to Have)

Responsibilities

• Incident & Problem Management: Lead resolution of P1/P2 incidents with end-to-end ownership Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes Drive MTTR reduction and eliminate repeat incidents Manage major incident calls and stakeholder communication
• Lead resolution of P1/P2 incidents with end-to-end ownership
• Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
• Drive MTTR reduction and eliminate repeat incidents
• Manage major incident calls and stakeholder communication
• Application Stability & Monitoring: Ensure 99.9%+ uptime of critical investment applications Proactively monitor applications using tools like AppDynamics, Grafana Identify and mitigate risks before production impact
• Ensure 99.9%+ uptime of critical investment applications
• Proactively monitor applications using tools like AppDynamics, Grafana
• Identify and mitigate risks before production impact
• Technical Leadership: Lead and mentor L1/L2 support teams (total team size 5-8 people) Define SOPs, runbooks, and support processes Improve overall support efficiency and maturity
• Lead and mentor L1/L2 support teams (total team size 5-8 people)
• Define SOPs, runbooks, and support processes
• Improve overall support efficiency and maturity
• Change & Release Management: Review and validate production deployments Coordinate with Dev/QA teams for smooth releases Ensure zero-impact deployments and rollback readiness
• Review and validate production deployments
• Coordinate with Dev/QA teams for smooth releases
• Ensure zero-impact deployments and rollback readiness