Tech Lead - Forward Deployed Engineering

Magical’s technical deployments are delivered on time and thoroughly.

Customer-facing issues are diagnosed accurately, with root causes addressed rather than repeatedly patched.

FDEs make better technical decisions and become more capable of solving complex problems independently.

Technical quality becomes more consistent across customers and workstreams.

Repeated implementations are converted into reusable tools, patterns, and platform improvements.

Product and Engineering receive clear, technically credible feedback from customer deployments.

The organization can take on more complex customers without relying on a small number of people to repeatedly rescue deployments.

You have significant experience in software engineering, Forward Deployed Engineering, solutions engineering, systems integration, implementation engineering, or a similarly hands-on technical role.

You have operated as a technical lead or senior individual contributor on complex, customer-facing software deployments.

You are comfortable moving across the full problem space—from understanding a customer workflow to debugging an integration, improving agent behavior, and shipping a reliable production solution.

You are an exceptional problem solver who can bring structure to unclear situations and make progress without complete information.

You have strong technical judgment and know when to fix a local implementation, change the architecture, or escalate a platform limitation.

You enjoy being hands-on and are willing to personally take on difficult implementation and debugging work.

You are able to influence and lead other engineers without relying on formal management authority.

You are a strong coach who can explain not only what should change, but how to think about the problem differently.

You communicate clearly with engineers, deployment teams, and customer stakeholders, especially when a project is under pressure.

You care deeply about production reliability, testing, observability, and solving the underlying cause of a problem.

You are deeply curious about AI agents, prompting, automation, and multi-agent systems. Prior experience is valuable, but strong technical fundamentals and the ability to learn quickly matter more.

You have a strong bias toward action and consistently demonstrate “show, don’t tell.”

You have high agency and can prioritize, make decisions, and unblock yourself and others without waiting for perfect information.

You are energized by early-stage environments where the technical playbook is still being created.

You are located in Toronto or willing to relocate.

A science, engineering, or similarly technical educational background is helpful, but we care more about what you have built, solved, and learned than where you studied.

This is not an advisory or architecture-only position. You will be expected to get into the details, work directly in the implementation, and stay close to a problem until it is solved.

You may move between customers, technical domains, and urgent priorities quickly. Some periods will involve intense work, incomplete information, and problems that do not have an obvious owner or solution.

You should be excited by the opportunity to step into those situations, create clarity, and lead from the front.