Tech Lead - Application Development Microsoft N 4C

Solution Design & Architecture: Collaborate with solution architects and functional consultants to translate business requirements into scalable technical solutions and create detailed technical specifications.

Development & Customization: Develop and customize Dynamics 365 Customer Engagement (CE) modules, including plugins (C#), custom workflows, JavaScript web resources, and Power Automate flows.

Contact Center Specifics: Implement and integrate Microsoft CCaaS (e.g., Omnichannel for Customer Service), configure routing rules, queues, case management, and agent experiences.

Integration: Design and implement integrations with external systems and third-party applications using Azure Functions, Logic Apps, Service Bus, Web APIs (REST/SOAP), and custom connectors.

Power Platform Utilization: Build and manage solutions using the broader Power Platform, including Model-driven Apps, Canvas Apps, Power Automate, and Power Platform Component Framework (PCF) controls.

Data Management: Plan and perform data migration activities, ensuring data integrity and consistency.

Quality Assurance & Support: Conduct testing (unit and system integration), troubleshoot complex technical issues, optimize system performance, and provide technical support during all project phases.

Documentation & Best Practices: Create comprehensive technical documentation and ensure adherence to coding standards and best practices, including Application Lifecycle Management (ALM) via Azure DevOps.

Leadership & Collaboration: Mentor junior developers, participate in code reviews, and effectively communicate with clients and cross-functional teams.

Minimum Qualifications:

Education:

Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.

Experience:

Minimum of 10-12 years of hands-on experience with Microsoft Dynamics CRM/365 CE.

Proven experience in Dynamics 365 Customer Service and specific experience with Omnichannel for Customer Service or similar contact center solutions is highly beneficial.