zoho_recruit
Tech & IT Support Coordinator
Wedded Wonderland
North Strathfield, AUS
Full-time
Mid · 2+ years experience
Onsite
Discovered 2 weeks ago
WindowsLenovo hardwareZoho SuiteAircallRiversideGHL
Free
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WindowsLenovo hardwareZoho Suite
Key Skills for This Role
WindowsLenovo hardwareZoho SuiteAircallRiversideGHL
Full Job Posting
Requirements
- WHAT WE ARE LOOKING FOR
- 2+ years in an IT support, helpdesk, or technology coordinator role — ideally in a fast-moving SME, startup, or media/events environment
- Solid hands-on experience with Windows and Lenovo hardware — you can configure a laptop from scratch in under an hour
- Working knowledge of cloud-first SaaS environments — you are comfortable managing users and permissions across multiple platforms simultaneously
- Experience with Zoho suite (CRM, Desk, or similar) — user management and basic admin
- Experience with VoIP phone systems — Aircall or comparable
- AV setup and troubleshooting experience — screens, display connections, webcams, microphones, and conference room tech
- Based in Sydney with genuine availability for occasional weekend events and team activities — this is a real requirement, not a formality
- Patient, calm, and responsive under pressure — when a recording session is about to start and the audio is not working, you fix it quickly and quietly
Benefits
- BONUS IF YOU HAVE
- Experience supporting a media, content production, or events company
- Familiarity with Riverside.fm or similar remote recording platforms
- Experience managing a mixed fleet of Windows and Mac devices
- Basic understanding of SaaS billing and licence management — tracking seat counts and renewals across multiple vendors
- Event AV experience — setting up displays, sound systems, or streaming equipment for corporate or brand events
- HOW TO APPLY
- Email careers@thisiswondergroup.com with subject 'Tech & IT Support — [Your Name]'. Include your CV and a brief description of the tech environment you currently support or have most recently supported — how many users, what platforms, and what a typical week looks like for you.
- THE KIND OF PERSON WHO SUCCEEDS HERE
- You are the kind of person who arrives before everyone else to make sure everything is set up, and you are still there at the end making sure everything is packed down properly. You take quiet pride in the fact that people rarely have to come to you with the same problem twice. You are patient with non-technical colleagues, fast with fixes, and proactive about spotting problems before they become complaints. You are comfortable at a Friday team dinner and equally comfortable at a Saturday brand activation — this role lives beyond the 9-to-5 and you are genuinely fine with that.
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