Tech Field Engineer

Key Responsibilities

• Provide technical support for desktops, laptops, servers, network infrastructure, AV/meeting room technologies, kiosks, and other connected devices.

Provide technical support for desktops, laptops, servers, network infrastructure, AV/meeting room technologies, kiosks, and other connected devices.

Install, configure, maintain, and troubleshoot hardware, software, operating systems, peripherals, and networked equipment.

Perform onsite and remote incident resolution, service requests, preventative maintenance, and system health checks.

Execute installations, relocations, upgrades, additions, and changes to IT equipment and infrastructure in accordance with client requirements and organisational standards.

• Test, validate, and certify hardware, networks, systems, and approved business applications to ensure operational readiness and compliance.

Test, validate, and certify hardware, networks, systems, and approved business applications to ensure operational readiness and compliance.

• Support network and infrastructure environments from both operational and maintenance perspectives, including proactive maintenance activities.

Support network and infrastructure environments from both operational and maintenance perspectives, including proactive maintenance activities.

Manage and resolve technical issues within agreed service level agreements (SLAs), escalating complex issues where required and ensuring timely follow-through to resolution.

Maintain accurate service documentation, asset records, and ticket updates in accordance with organisational procedures.

Build and maintain positive client relationships through effective communication, professionalism, and a customer-focused approach.

Adhere to workplace health and safety, security, and compliance requirements while performing onsite activities.

• Represent the organisation professionally at all times through conduct, communication, appearance, and service delivery.

You will be successful in this role if you have

TAFE equivalent qualification required.

• Technical certification, associate degree, or relevant industry qualifications preferred (e.g., Microsoft, Cisco, CompTIA, ITIL).

Technical certification, associate degree, or relevant industry qualifications preferred (e.g., Microsoft, Cisco, CompTIA, ITIL).

• Minimum 1-2 years' experience in IT support, field services, desktop support, or a related technical role.

Minimum 1-2 years' experience in IT support, field services, desktop support, or a related technical role.

Demonstrated knowledge of Windows operating systems, desktop and laptop hardware, networking fundamentals, and peripheral devices.

Experience supporting enterprise clients and working within service management frameworks and SLA-driven environments.

Strong problem-solving, communication, and customer service skills.

• Ability to work independently while managing multiple priorities in a fast-paced environment.

This role requires a proactive, customer-oriented professional who can diagnose and resolve technical issues efficiently while delivering an exceptional support experience to end users and stakeholders