Tech App Specialist (ERP Support)

Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions in the ERP application. Fully documents and escalates if necessary.

Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals.

Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.

Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.

Works on the issues related to Purchasing, Inventory Management, LOT/Bin Management, Cycle Count, Physical Count, WMS.

Should work on the issues like Item Data, PO data, Inventory Mismatch, Data mismatch between WMS and ERP application.

Works on the issues related to Sales orders, Invoices, RMAs, Inventory Management, LOT/Bin Management, Sales History.

Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.

Addresses concerns brought up by other departments such as customer experience or sales

Assists in mentoring other team members.

Contributes and uses department's knowledge base articles and FAQ's.

Ability to effectively communicate both verbally and in writing

Customer experience skills

Knowledge of specific system application fundamentals and business processes

Strong problem solving and troubleshooting skills

Experience in a support environment with high call volumes desired

SaaS or e-Commerce experience

3+ years applicable experience and demonstrated success/knowledge

Warehouse Management, Inventory Management, Distribution Industry knowledge/experience.

Shift timings: 5:30pm-2:30am IST

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At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.