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Team Manager - Toronto - Bloor Street
Tiffany & Co.
Toronto, CAN
Full-time
Mid · 5+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
The Team Manager will support the Director in leading and developing sales, operations, and security teams to meet and exceed sales targets and elevate the Tiffany store experience. They will assume oversight for the store when the Director is not present. A dynamic, attentive, and inspiring leader, they mentor the team and act as a Guest Experience Manager, ensuring unsurpassed client service.
Key Skills for This Role
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Overview
The Team Manager will support the Director in leading and developing sales, operations, and security teams to meet and exceed sales targets and elevate the Tiffany store experience. They will assume oversight for the store when the Director is not present. A dynamic, attentive, and inspiring leader, they mentor the team and act as a Guest Experience Manager, ensuring unsurpassed client service.
Sales
Deepen the relationship with our clients to achieve and exceed sales target, product category sales targets, and relevant KPIs.
Manage and motivate the team to consistently achieve or exceed store sales target.
Drive client development activities among individual team members to cultivate new and existing clients.
Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
Drive business through key product pillars and KPIs.
Service
Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are delivered at all times.
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