Team Manager – Facilities Maintenance

Modus?

We're committed to creating a workplace where our people can do their best work.

When you join Modus, you'll enjoy :

• 📍 Modern office at Cronulla Parc Pavillion , Opposite Cronulla Train Station .
• 🌱 Genuine career progression with a growing national organisation.
• 🤝 A supportive leadership team that values collaboration and fresh ideas.
• 🎂 Birthday Leave to celebrate your special day.
• ❤️ Employee Assistance Program (EAP) with confidential wellbeing support.
• 🌿 Wellbeing initiatives that promote a healthy work-life balance.
• 📚 Ongoing leadership development, training and career growth.
• 💡 The opportunity to influence processes, improve performance and make a real impact.
• 🏆 Recognition for delivering results and developing high-performing teams.

You'll lead a team of Service Coordinators responsible for delivering responsive, high-quality facilities maintenance services to clients across Australia.

Success in this role is about more than meeting KPIs—it's about building an engaged, high-performing team that consistently delivers exceptional customer outcomes.

Your responsibilities will include:

• Leading, coaching and mentoring a team of Service Coordinators to achieve their full potential.
• Driving team engagement, accountability and performance through regular coaching and feedback.
• Managing workflow, scheduling and service delivery to achieve customer and contractual KPIs.
• Building trusted relationships with clients, subcontractors and internal stakeholders.
• Identifying opportunities to improve processes, productivity and customer experience.
• Analysing operational data to support informed decision-making and continuous improvement.
• Supporting new client onboarding and implementing best-practice service delivery.
• Promoting a culture of safety, collaboration and operational excellence.

You're an experienced leader who enjoys bringing out the best in people and creating an environment where teams can thrive.

You'll bring:

• Leadership experience within facilities management or another fast-paced service environment.
• A proven ability to coach, mentor and develop high-performing teams.
• Strong operational, planning and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• A customer-first mindset with a passion for delivering exceptional service.
• Confidence using Microsoft Office and service management systems.

Most importantly, you'll be someone who takes ownership, leads by example and inspires others to succeed.

Apply today and help lead the next chapter of our continued growth.