workable
Team Manager - Customer Solutions
Red Energy
Richmond, AUS
Full-time
Senior · 5+ years experience
Hybrid
Discovered 3 days ago
Free
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As a Team Manager for Customer Solutions, you aren’t just managing people; you are driving the commercial and operational success of an award winning frontline team. Our contact centre Consultants are dedicated to providing an exceptional experience to our highly valued customers, when they need us most.
The ideal candidate will thrive in an agile environment, is always using their initiative to think of better ways of working and demonstrates strong time management skills. You will have a strong commercial acumen, the ability to read and interpret financial data, and can balance between positive outcomes for the customer as well as the commercial outcome for Red.
You will not only lead the team but truly influence, engage and inspire them to be the very best that they can be, ensuring that we continue providing a great customer experience, remain compliant and retain our people who do it best.
This is a full time, permanent position based in the iconic Bryant & May Building in Cremorne, Melbourne with flexible working arrangements of 3 days in the office, 2 days remote.
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About Us
At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 16 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Ready for a new career - come grow with us!
About the Role
As a Team Manager for Customer Solutions, you aren’t just managing people; you are driving the commercial and operational success of an award winning frontline team. Our contact centre Consultants are dedicated to providing an exceptional experience to our highly valued customers, when they need us most.
The ideal candidate will thrive in an agile environment, is always using their initiative to think of better ways of working and demonstrates strong time management skills. You will have a strong commercial acumen, the ability to read and interpret financial data, and can balance between positive outcomes for the customer as well as the commercial outcome for Red.
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